Please notify immediately the loss occurrence by sending the corresponding notification form listed below enclosing all the relevant documents to the following address:

Colonnade Insurance SA Luxembourg – Sucursala Bucureşti
145th Calea Victoriei
Victoria Center Building, 8th floor
1st District, 010072, Bucharest
Romania

Tel:   +40 21 300 96 21
Fax:  +40 21 300 96 36
E-mail: daune@colonnade.ro


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Property Insurance Claim Notification Procedure

  • Please notify the insurance company of the loss on the relevant clam notification form immediately.
  • Please enclose all necessary documents to the claim notification in respect of loss.
  • Please take photos after loss immediately if it is possible and send it to insurance company in digital form. It will help you to prove the loss occurrence and extent of loss.
  • After receiving of claim notification form, our loss adjuster will approach you about the place and date of claim inspection. Please do not forget to include your telephone number or e-mail address.

Property Claim Notification Form

Liability Insurance Claim Notification Procedure

  • Please notify the insurance company of the loss on the relevant clam notification form immediately.
  • Please enclose all necessary documents in respect of loss to the claim notification, especially the written request of claimant against insured person to indemnity with specification of amount (extent) and the reason of loss.
  • In case that it is necessary to remove results of loss because of urgent safety, sanitary or other serious reasons (food that can go rotten, glass etc.), please take photos after loss immediately if it is possible and send it to insurance company in digital form. It will help you to prove the loss occurrence and extent of loss.
  • In other cases, after receiving claim notification form, our loss adjuster will approach you about the place and date of claim inspection. Please do not forget to include your telephone number or e-mail address.

Liability Insurance Claim Notification Procedure

Travel Insurance Claim Notification Procedure

  • Please notify the insurance company of the loss on the relevant clam notification form immediately. In case of loss (sickness, accident) you can ask for help the assistance company on telephone number: +421 911 803 500.
  • Please fill in the claim notification form carefully and do not forget to include your telephone number, e-mail address and bank account number to speed up claim settlement.
  • Please also enclose all necessary documents relating to trip and loss (sickness, accident, baggage delay, baggage loss, trip cancellation, etc.). The list of necessary documents includes the insurance policy as well.
  • In case of property or additional liability insurance please take photos if it is possible. It will help you to prove the extent of loss.
  • In case of liability insurance is always needed to provide the written request of claimant (injured/damaged person) for indemnity.

Travel Insurance Claim Notification Procedure

Personal Accident Insurance Claim Notification Procedure

  • Please notify the insurance company of the loss immediately after the completion of treatment.
  • The personal accident claim notification can be downloaded from this website or you can ask the employer or the broker to send you the form.
  • Please fill in the forms carefully and do not forget to include the signature of the insured person or of the authorized person.
  • Please ask your attending physician to fill in “Medical Statement” form after the completion of treatment.
  • Please send the filled in and signed claim notification form to the insurance company branch e-mail address.
  • Please also enclose copies of medical reports relating to the accident/illness.

 Accident & Sickness Notification Form

Death Notification Form

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