In accordance with the provisions of Regulation No ASF. 24/2014, to ensure transparency in the registration and settlement of petitions by companies Colonnade Insurance S.A. Sucursala Bucuresti, we provide the following information.

PETITIONS REPORT

  PREVIOUS YEAR (2020)  

REPORTING PERIOD
01.12.2020 – 28.02.2021  

LAST 3 MONTHS
OF THE REPORTING PERIOD
Month 12
2020
Month 1
2021
Month 2
2021
 Total number of complaints sole registered per insured and per case  9 0 0 0 0
 Total number of grounded complaints (favorably solved), solely registered per insured and per case 2 0 0 0
 Total number of grounded complaints (favorably solved), related to claim files
 Total number of complaints related to paid claim files  4
 Total number of complaints unfavorable concluded, sole registered per insured and per case 2 0 0 0

Requests for alternative dispute resolution

  PREVIOUS YEAR (2020)  REPORTING PERIOD
01.12.2020 – 28.02.2021  
LAST 3 MONTHS
OF THE REPORTING PERIOD
Month 12
2020
Month 1
2021
Month 2
2021
 Total number of requests for alternative settlement of disputes 2 0 0 0 0
 Total number of requests for alternative settlement of disputes effectively settled 1 0 0 0 0
 Total number of requests for alternative settlement of disputes settled in favor of the policyholder, contractors, beneficiaries, injured parties or their representatives 0 0 0