In accordance with the provisions of Regulation No ASF. 24/2014, to ensure transparency in the registration and settlement of petitions by companies Colonnade Insurance S.A. Sucursala Bucuresti, we provide the following information.

PETITIONS REPORT

  PREVIOUS YEAR (2019)  

REPORTING PERIOD
01.01.2020 – 31.12.2020   

LAST 3 MONTHS
OF THE REPORTING PERIOD
Month 5
2020
Month 6
2020
Month 7
2020
 Total number of complaints sole registered per insured and per case  4 0 0 0
 Total number of grounded complaints (favorably solved), solely registered per insured and per case 2
 Total number of grounded complaints (favorably solved), related to claim files
 Total number of complaints related to paid claim files 
 Total number of complaints unfavorable concluded, sole registered per insured and per case 0 0

Requests for alternative dispute resolution

  PREVIOUS YEAR (2019)  REPORTING PERIOD
01.01.2020 – 31.12.2020  
LAST 3 MONTHS
OF THE REPORTING PERIOD
Month 5
2020
Month 6
2020
Month 7
2020
 Total number of requests for alternative settlement of disputes 0 1 1 0 0
 Total number of requests for alternative settlement of disputes effectively settled 1 1 0 0
 Total number of requests for alternative settlement of disputes settled in favor of the policyholder, contractors, beneficiaries, injured parties or their representatives 0 0 0