We are committed to provide the best services to our customers and we believe that you deserve to be offered them in a manner that is prompt and correct. If there is any situation where our services do not meet your expectations or if you have complaints about the services provided, please get in touch with us using the contact details below:
Address: 145 Calea Victoriei, Victoria Center, 8th Floor, Postal Code 010072, District 1, Bucharest, Romania
Phone: +4021.300.96.21
Fax: +4021.300.96.36
E-mail: reclamatii@colonnade.ro
Online: https://www.colonnade.ro/en/complaints/

We will confirm the complaint within five (5) business days of receipt. We will keep you informed of the progress of the complaint and we will do our best to solve the issues complained to your benefit. In order to help us to effectively support you, please provide us with the policy number / claim file and the name of the policyholder / insured person. You also have the right to submit the complaint to the Financial Supervisory Authority (FSA) using the contact details below:
Address: 15 Splaiul Independentei, District 5, Postal Code 050092, Bucharest, Romania
Telverde: 0-8008-25627
Phone: +4021.668.12.00
Fax: +4021.659.64.36
Email: office@asfromania.ro
Online: https://asfromania.ro/consumatori/petitii