17 C.A. Rosetti Street
501-502 office, 5th floor
District 2, 020011, Bucharest, Romania

Frequently asked questions

GAP insurance (“Guaranteed Asset Protection insurance”) is an insurance that you can purchase as a supplementary cover to tour Casco  insurance. The purpose of this insurance is to protect the investment you made when purchasing  your vehicle. GAP protects  you  from a financial loss caused as a result of total damage (including theft) of the vehicle. In case of a total loss, GAP covers the difference between the indemnity paid by the Casco insurer  (which covers the value of vehicle just before the insured event) and the purchase price of the vehicle, which is the insured sum in the GAP policy.

GAP insurance is appropriate for any vehicle owner who, after "total damage", does not want to purchase a comparable vehicle to that which he had before the total damage occurred, but would like to purchase a new one. The maximum entry age of the vehicle is 6 years from the date of the first registration and it has not been more than 6 months since the invoice or sale contract was issued.

Yes, but please make an appointment in advance by telephone.

Please refer to the Colonnade Career section for current open positions.

If you are dissatisfied with our services, you have the right to file a complaint. The full procedure can be found in the Complaints Procedure section.

Since 2017 Colonnade Insurance S.A. has been assigned a financial strength rating by AM Best of A- (Excellent) with a stable perspective.

Colonnade offers a wide range of non-life insurance products for corporate and individual customers; mainly Travel Insurance, Accident & Health Insurance, Homeowners Insurance, GAP, Corporate Property and Liability Insurance and many others.

Our primary focus remains the health and safety of our employees, customers, brokers and their families. Colonnade is committed to provide you uninterrupted services. In case of any inquiry please contact your respective Colonnade branch by e-mail or phone described under the contact details on our webpage.

Fairfax Financial Holdings Limited (“Fairfax”) is a holding company which, through its subsidiaries, is engaged in property and casualty insurance and reinsurance and investment management. More details on Fairfax Financial Holdings Limited can be found on www.fairfax.ca.

At Colonnade, we care about compliant and ethical business conduct. Therefore, if you have any substantiated grounds or information to believe that an actual or potential breach of the law or grossly unethical and improper behaviour has occurred or is likely to occur in respect of Colonnade's activities, please visit our Whistleblowing section and follow the recommended steps.

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You may reach us at the following address

17 C.A. Rosetti Street
501-502 office, 5th floor
District 2, 020011, Bucharest, Romania

Tax Identification Number (TIN): 38335135
Company registration number: J40/17214/ 10.10.2017

Phone:  +40 21 300 96 21
Fax: +40 21 300 96 36
E-mail: office@colonnade.ro

Clients with individual travel insurance

The Assistance Service will give you immediate assistance when outside Romania. This service is active 24-hours per day, 365 days a year. To reach them, please call our hotline telephone number:

Phone:  +40 21 307 92 40